Location marriage ceremony specialist Suzy Mkhitarian commenced forging a partnership with Playa Inns & Resorts in 2017. That partnership was significantly strengthened when she frequented Hyatt Ziva Cancun, which operates the Hyatt Ziva and Zilara models, on a fam.
“I promptly fell in like with the ambiance, the seashore, the services, the rooms – every thing,” reported Mkhitarian, who is vice president and supervisor of MS Travel & Tours in Burbank, Calif. “A couple of months afterwards I was again for additional. I booked a seven-day personal journey with my now spouse for Labor Day. This would be his first vacation to Cancun and his next all-inclusive working experience. We have been equally blown away by anything.”
Mkhitarian identified the brand’s motto, Provider from the Heart, exemplified in each individual facet of the assets. “As a travel agent, I’ve been to many resorts and by no means have I been so impressed by the private awareness we gained,” she explained.
“I returned from my vacation knowing I uncovered something distinctive. I began to propose it to all my clients – families, mates, honeymooners, bachelor/bachelorette functions and of course, weddings’ consumers. Far more bookings led to additional referrals, and just about every referral gave very, constructive responses in reviewing their experience.”
Further more cementing Mkhitarian’s marriage with Playa was creating the acquaintance of Andrea Wright, Playa’s vice president of industry gross sales.
“She labored relentlessly to make positive we have been established up with the suitable marketing supplies, contacts and even authorized some internet marketing dollars for a wedding trade present,” she explained. “The assistance I gained from Playa is unmatched in my 15 a long time as an agent.”
So when Mkhitarian received engaged previous calendar year, she reported it was a “no brainer” as to wherever she desired her marriage to consider area: Hyatt Ziva Cancun.
“I saved my day in September of 2019. 6 months afterwards I found myself in a nightmare. The borders have been closed. Travel ceased. My business shut down,” she said. “All my purchasers were canceling their journeys, and every single wedding ceremony I booked in 2020 canceled.”
Mkhitarian was commencing to eliminate hope for her possess marriage. “I place my ideas on keep to see how items would eventually flip out. As the months passed, it seemed like there would be no light-weight at the conclusion of the tunnel,” she mentioned.
But, there was light, in the kind of exemplary communication. “The planners kept me up to day, kept me positive and answered my every problem with a moment’s recognize. My coordinator, Paulina, persistently and patiently communicated all of the information on the floor,” she explained, adding that “their aid honesty enabled me to continue steadily and confidently for the duration of uncertain periods.”
By June, Mkhitarian nonetheless had not despatched out her marriage ceremony invitations. “It took a single phone connect with to Andrea Wright where she stated, ‘Send them out. We’re accomplishing your wedding day and everything will be excellent.’ I realized then, as a journey agent and wedding ceremony planner, I would have to pave the way for all my brides who ended up also unsure about keeping their dates in the midst of a pandemic,” she explained.
Mkhitarian started planning 5 months prior to her December wedding day. “It turned out I did not need 5 months to program – simply 5 hrs with Hyatt Ziva Cancun’s coordinators,” she mentioned. “The ladies in the wedding ceremony section listened, shared their know-how, recognized my vision and introduced the marriage of my dreams to daily life.”
The marriage ceremony coordinators despatched Mkhitarian patterns and decor they understood she would like, based on previous conversations – and all with an eye to her budget.
“When we arrived at the hotel, we were being instantly greeted by the coordinators and workers,” she stated. “They understood our guests’ travel plans, flights, arrival times and ensured everyone arrived securely.”
Coordinators and workers took treatment of details substantial and smaller for the 50-visitor wedding ceremony, together with generating reservations for 42 folks in a single of their eating places at the final minute.
“Paulina even despatched up food items and champagne to my home the working day of our marriage so my bridal get together could consume and celebrate although we did our hair and make-up,” Mkhitarian mentioned.
“They shocked me with a Drone for aerial sights of our wedding, an MC, and also involved string lights for my rehearsal dinner which produced almost everything all the much more magical. I extra an excess hour on the place for my rehearsal since none of my guests preferred to go away. Paulina produced it come about. I do not think the word ‘never’ arrived out of her mouth with any request I experienced.”
Mkhitarian’s wedding was the fifth she’s arranged at Hyatt Ziva Cancun – and she has two far more in the is effective for 2021.
“I even have a wedding day set for 2022 now which will come from a pair I satisfied on our journey who occurred to witness my marriage and as a outcome, they precisely asked to guide their wedding ceremony with me,” she explained, introducing that Playa can make the process of arranging a location wedding ceremony easy.
“Playa’s wedding day website simplifies the system and is user helpful for travel agents to take care of,” she reported. “Moreover, they will usually function with and assistance you with company from the coronary heart.”
When Playa’s Wright was invited to the marriage ceremony, she was unable to show up at due to a loved ones obligation. But she was evidently delighted with the consequence.
“We understand that when our travel advisors decide on us for life’s greatest moments, we have finished some thing ideal!” she claimed.
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